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CHATRO NEWS
January 5, 2017
Survey says?! The answer is...

bandwidth. So after getting some rather poignant responses from a lot of you devoted folks, some nice and some not so nice, I was given an idea by another that made me think of something all encompassing that is causing all of our issues with bounced connections, server lag, server availability loss, and this up and down roller coaster we've been on for weeks. Come to find out, not enough bandwidth to keep up with all of you wanting in to Chatropolis to enjoy. That's my mistake. The most obvious reason for the bottleneck and I inspected everything but that. I have corrected that. I reached out to the datacenter and paid for a bump in bandwidth. I'll admit bandwidth is expensive and damned near doubled the operating costs of Chatro but I feel it will easily be worth it in the long term. So it's not the software. It's not the servers, it's not the hardware, I know how to design and build a helluva server. It's just not enough allocated bandwidth. Thank you all for being patient and thank you all for your contributions to the site. Let's make it a helluva 2017.



December 28, 2016
ATTENTION: Chat sessions getting stuck - be careful

Good afternoon folks! This is important so please read and be mindful in the future. PLEASE whatever you do, DO NOT keep hammering away at the Let Me In button to get into a room. Basically what happens is that the browser initiates a request to enter a chat room and the server responds by creating a chat session with various details encapsulated. Whether you realize it or not, the chat session is being created. To continue to try to enter over and over again is going to cause a request for a new chat session when one was already created. Chat sessions will time out after 60 minutes of being idle. Finding those chat sessions and removing them are not as easy as it would seem. Some times a boot works, some times it requires an entire chat server restart which in essence drops everyone from chat. The latter option is a hail mary pass and I will not do it on a singular basis. Therefore, be careful when you try to enter a chat room otherwise you may screw yourself up in the process from entering. In future editions of the chat software I'll look to putting in measures to guard against user error and impatience so for now, just be patient and if it shows "Connecting to chat..." then leave it alone no matter how long it takes.



December 25, 2016
Merry Christmas, Happy Hanukkah and Happy Holidays!

Merry Christmas everybody. Hopes you all enjoy it and can finally get past the hustle and bustle of the shopping season safely. While I'm at it, yesterday started Hanukkah so Happy Hanukkah as well. Hell, Happy Holidays all the way around and drink a little for me while you're at it.



December 17, 2016
Help Desk is changing

For years I've been using osTicket to provide a help desk for you all in case you had issues, concerns, or needed to reach me directly. However, I've decide to offload that Help Desk to a new vendor called Fresh Desk. Basically I will still be doing the Help Desk but through an off-site vendor. This was done to remote as much excess from the Chatro network, is easier to maintain, the vendor is responsible for upgrades and such, as well as continue providing the same Help Desk service. Just so you all know, it is still myself on the back end and not anyone from Fresh Desk. They just provide the mechanisms to which I use, that is all. The new URL for the Help Desk is:

Chatropolis Support

I have updated all links where the Help Desk would be with the new URL.




TECHNICAL NEED-TO-KNOW
January 15, 2016
TOO MANY CHAT SESSIONS OPEN

I bet a lot of you have gotten this particular error. This is a simple error with a simple fix. Your chatting in any room is started by a chat session that is created and a session cookie is created for this chat session. However, some times when disconnected abruptly, or upon leaving and reentering too quickly (before the chat session has a chance to end), or just a chat session that gets hung up. The easiest fix for this is merely deleting your cookies. Deleting that chat session cookie will force the server to request the browser to create and store another cookie for that new session. I get this at the Help Desk quite a bit and you all really do need to know what's up with that so you can quickly get back to chatting again.


DID YOU KNOW?
January 15, 2016
Reserving URLs is possible

Did you know as a member you can reserve URLs the same way you can your screen name? Yes you can. You can reserve up to 5 URLs at any one time. Why would I add this feature? Well we all know of impers that snag your favorite avatar URL and make them their own as they impersonate you. Well that comes to an end. You reserve your favorite URLs and that can't happen. I figure 5 URLs for starters "should" be enough as the life cycle of avatars tend to be short before "on to the next one" but I'll consider upping that limit to accommodate if necessary.

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